How to clear your cache

When you view a page or a website in your browser some of these pages and images are saved to your computer in order to speed up loading of the website. The problem is if the webpage is updated then your browser could still be loading the saved content, so this is why we recommend that you either hard refresh the page (Ctrl + F5) or clear your browsers cache.

Below we have written guides on how you can do this in Google Chrome, Firefox, Internet Explorer, Safari and Safari on the iPhone. Please note these instructions may differ depending on the browser version your are using e.g. Internet Explorer 10 or Internet Explorer 11.

Google Chrome

  • Open Chrome
  • Click the Customise Icon
  • Select Settings
  • Now select “History” in the top left corner.
  • Click the button at the top of the page named “Clear all browsing data…”
  • Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data)
  • To clear your entire cache, select everything.
  • Click Clear browsing data to confirm
  • Exit and re-launch the browser.
 
 
 
Internet Explorer
  • Open Internet Explorer. 
  • Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  • Click Internet Options and choose the General tab.
  • Click the Delete... button under the "Browsing History" section.
  • Make sure you uncheck "Preserve Favourites Website Data" at the top of this window.
  • Make sure you check all options below "Preserve Favourites Website Data".
  • Click the Delete button. (Deleting files could take awhile if you have a lot of files and history.)
  • Click OK to close window.
  • Exit and re-launch the browser.
 
Mozilla Firefox
  • Click Tools in the upper toolbar and select Clear Recent History. Select the Time Range to clear (drop-down menu). 
  • Select everything to clear all cache.
  • Click Details to choose what history elements to clear. (e.g. cache and cookies)
  • Click the Clear Now button.
  • Exit and re-launch the browser.
 
Safari
  • Open Safari.
  • Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
  • Select Reset Safari from the drop-down.
  • Choose what history and other elements to clear.
  • Click the Reset button.
  • Exit and re-launch the browser.
 
Safari for iPhone
  • Go to settings
  • Choose the Safari program, this will open a set of options
  • Now on this screen select both “Clear History” and “Clear Cookies and Data”
  • Return to the settings menu by going to “Settings” in the top left hand corner.

Loading...