Can I look up who's unsubscribed from my list?

            Yes, if you go into the "Contacts" tab, and then into your "Groups" area.


            Click to load "All Contacts".


            The data which loads on screen is a list of all your current Contacts. To switch to a different data pool, click on the "Show Search Filters" button on the far-right hand side. 


            You will see that the Data Pool is set to "Contacts". Open the drop down and select one of the other two options. The data below will refresh.


            1. 'Unsubscribers' - these are Subscribers who have clicked on the unsubscribe link in an email sent to them, or who have been unsubscribed by an Administrator from within the account.

            2. 'Unsubscribed Bounces' - are Contacts who been unsubscribed automatically by the system due to having either 'hard bounced' or met the threshold for 'soft bounces' in a row.


            Once data has loaded on screen you can access each Contact's details by clicking on their email address and viewing their Contact Card.


            For more information on related topics, please see:


            How to... Contact Card


            How to... Remove or Unsubscribe

            How to... Managing Bounces


            Updated: 31 Mar 2019 10:23 PM
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