guide takes you through your account’'s system Settings screen. To open this
screen, click the second icon in from the right on the top green navigation bar
in your account (cog icon) and choose 'Settings'.
I do in Settings?
turn on/off and update a number of system behaviours in the Settings screen.
These are kept under 2 tabs, 'Account' and 'Personalisation'. Whenever you make
any changes in these tabs, click the 'Save' button top left to apply them.
the general System settings grouped according to Section.
Send system notifications
notifications are emails that the system may send you, such as - Password
Reset, Low or Insufficient Quota, Export or Import Report. The email address
that was used when the account was created will have been saved here, but can
- Low Quota
A notification email is sent when the account’s quota reaches the 'Low
quota level'. Choose at what level this happens, as well as who receives
An email sent to a Contact 'bounces' when it is returned to your ‘From’
email address undelivered. Set how many times an email can bounce before
it is unsubscribed from your account.
See also our user guide: Managing bounces
- Reports export
Tailor the data that appears whenever Contact data is exported from the
a. Leave both options unchecked if you just need the core data for each Contact
(Email Address, Title, First Name, Last Name, Company Name, Mobile Number,
b. Select 'Include extended Data Tags' to also export additional data such
as Date of Birth, Job Title, Address, City, Postcode etc. for each Contact.
c. Select 'Include Custom Tags' if you also want to export Custom Tag
See also our user guide: How to… Custom Tags.
You can track your email campaigns' performance by linking your Google
Analytics account to your NewZapp account.
a. Select 'Include Google Analytics' to add Google Analytics data for
every link in your emails. The Google Analytics Campaign Name should be
specified in each campaign’s Email Details before sending.
b. There is also an option to set a ‘Default GA Campaign Name’ which will
be used if one isn’t specified in your email campaign.
See also our guide: How to… Google Analytics.
- 'Forward to a
Friend' sign-up message
If you email campaign has a button enabling 'Forward to a Friend', then
you can tailor the message which appears at the top of the email that the
'Friend' receives. This will appear along with details of who sent the
email to the ‘Friend’, and a link that allows the 'Friend' to opt-in to future emails..
- Contact sign
Choose whether or not a new online Contact receives a 'Double opt-in'
email. 'Double opt-in' is a process whereby an online Contact is required
to confirm their sign-up via a link emailed to them in order for them to
be added to the account’s mailing list.
a. 'Double opt-in' email switched ON ensures that online Contacts receive
a double opt-in email, sent by the system on your behalf.
The Contact will need to click the link in this email to complete the
subscription process and be added to your mailing list. Without confirming
the subscription, the Contact will not be added into your account. This
can be a useful method to ensure that the email address is valid and in
use, and that a third party hasn’t been involved in the subscription.
b. ‘Double opt-in' email switched OFF will mean that any online Contacts
are added to your account without the need to confirm via a link emailed
Please note: The content of the 'Double opt-in' email is not
editable but can be set with a 'From' email address of your choice via the
Create section of the Settings screen, and branded with a company name and
logo using the 'Company Branding' section of the Settings screen.
Choose whether or not someone that clicks the 'unsubscribe' link in one of
your emails receives a follow up 'Goodbye' email.
The purpose of this email is to:
a. Give the Contact confirmation that the unsubscribe has been actioned.
b. Give the Contact the option to re-subscribe if the unsubscribe was in
error or done by someone else who they forwarded their email to.
The content of the ‘Goodbye' email is not editable but can be branded with
a company name and logo using the 'Company Branding' section of the
You can read more about this feature in our Help Centre article: Goodbye email.
Other related resources:
How to… Add an online signup form
to your web page
How to… Add an online signup form
NewZapp API Guide
How can my Contacts manage their
- Company Name
the Company Name you wish to use in places such as your Contacts'
Preferences page, and on your 'Double opt-in' and 'Goodbye' emails.
- Logo Upload
You can upload a logo to your account which will then be used in places
such a as your Contacts' Preferences page, your 'Double opt-in' and
'Goodbye' emails, or when you generate a Manager’s Report PDF in Track.
There are also tools to upload a replacement logo, or delete the logo
Cancel your account
It is possible to close your account completely using the 'Yes/No'
Be aware, however, that re-activation can only be done through your Account
where you set default or 'fallback' values for 4 common personalisation tags
you may want to use in your email campaigns. They ensure that if any of these
pieces of data are missing for any Contacts, the default value will be
example, if you wish to use start an email with the salutation "We have
news for everyone at [companyname]." but you do not have a company name
stored for every Contact, you could set a default ‘Company name’ of "your
company". If your email is then sent to a Contact for whom a company name
is not stored, the salutation in their email would appear as "We have news
for everyone at your company." rather than "We have news for everyone
our guide: How to… Personalisation
information (including screenshots) and a downloadable copy of this guide
please visit 'How to...Settings'