We'll be introducing a new safety feature in NewZapp.
NewZapp is a single user licence but we accept that users may share their unique username and password with others in their organisation/department. This does cause issues when one or more users are logged in and using the same area. Such as:
Lost work on save If two or more users are editing emails, whoever clicks save last deletes any unsaved work for the others
Frozen loading screens NewZapp is session based for security, having multiple active sessions can cause the abrupt end of a users session, resulting in a frozen loading screen and potential loss of work
To prevent annoying and time consuming loss of work we'll be introducing a Safety Lockout to the login area of NewZapp.
NewZapp will identify if there is an active session on the account and block any further logins until that session has ended.
It will be crucial you logout of NewZapp correctly - using logout in the top right of your account:
This will end your session correctly - allowing instant access to the account.
If you "crash the session" by clicking the X on the tab or browser window you may not be able to log back in for up to 30 minutes whilst the active session expires.