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            Safety Lockout

            To prevent annoying and time consuming loss of work we've introduced a Safety Lockout to the login area of NewZapp.

            What is a Safety Lockout?

            NewZapp is session based for data security, when a user logs in and out they signal the start and end of this session respectively. When two or more people are logged in to an account at the same time the initial active session can be disrupted.

            This disruption, based on customer feedback, can be any of the following:
            • Loss of work after clicking save in the editor
            • Subscribers or Track failing to load
            • Being logged out of the system
            • Time outs when trying to login
            To prevent our customers experiencing the above we introduced Safety Lockout on accounts.
            Once a user logs in, no other logins with that username and password will be permitted until they have successfully logged out, protecting the user’s active session and their work.

            Customers with multiple users of one unique username and password

            No problem – the Safety Lockout will detect that there is an active session on the account and prevent any further logins until that session has ended. Once your colleague has finished, you’ll be able to login and start your session safely.

            **IMPORTANT NOTICE**

            It's crucial you logout of NewZapp correctly - using logout in the top right of your account screen:

            This will end your session correctly - allowing instant access to the account.

            If you "crash the session" by clicking the X on the tab or browser window you may not be able to log back in for up to 30 minutes whilst the active session expires.

            A full guide to managing users, including how to add users, can be found here: How to... Manage Users

            Updated: 04 Jul 2019 05:30 PM
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